In most cases, tracking issues have technical causes and can be avoided with a few simple precautions.
You started an offer, completed the requirements, but your reward hasn't appeared yet? Don't worry: this doesn't automatically mean that something went wrong.
Tracking in mobile games and apps involves several technical steps. Even small differences during the start of an Lootday offer can sometimes prevent progress from being assigned correctly or immediately. In this article, we'll explain the most common reasons behind tracking issues and show you how to avoid them.
The Offer Wasn't Started Directly Through Lootday
This is probably the most common cause of tracking problems. For an offer to track correctly, the entire installation process must be started through Lootday's tracking link.
If you:
- search for the app manually later,
- open the game directly from the App Store or Google Play,
- or interrupt the installation process,
the attribution may be lost.
As a general rule: always launch offers directly through Lootday and avoid interrupting the installation process whenever possible.
The Game Was Already Installed Before
Many offers are only available for new users or first-time installations.
If the game was previously installed on your device – even if you deleted it later – the advertiser may no longer recognize you as a new user.
This can include:
- previous installations,
- old accounts,
- devices that have already been used,
- or offers that were completed in the past.
That's why it's always important to carefully read an offer's requirements before starting.
Tracking Permissions Were Not Enabled
Mobile operating systems are placing increasing emphasis on privacy.
Especially on iOS, prompts such as: "allow this app to track your activity across other companies' apps and websites?" can be essential for proper tracking.
If necessary permissions are denied, attributing your progress may become more difficult or, in some cases, impossible.
For that reason, it is generally recommended to enable the required permissions when starting an offer.
VPNs, Ad Blockers, or Similar Tools
Another common reason for tracking issues involves:
- VPN services,
- ad blockers,
- DNS filters,
- tracking blockers,
- or similar privacy tools.
These applications may block or modify certain tracking information. As a result, an offer might not be recognized correctly.
When starting a Lootday offer, it is therefore recommended to disable such tools as much as possible during installation and initial use.
Switching Between Multiple Devices
Some users install a game on one device and continue playing on another. This can also lead to problems.
Many offers are tied to:
- one specific device,
- one installation,
- and one user.
Changing devices during an offer may prevent progress from being assigned correctly.
For the best experience, it is recommended to complete an offer entirely on the same device on which it was originally started.
Tracking May Simply Be Delayed
Not every reward is tracked instantly. Many offers are confirmed within minutes or hours, but some partners may require additional processing time.
Because of this, it is possible that progress may not appear immediately and only show up later.
This is particularly common with larger milestones or certain offer providers.
Therefore, a missing reward immediately after completion does not automatically mean that tracking has failed.
The Requirements Were Not Fully Completed
Some offer requirements may seem straightforward at first glance but contain additional conditions.
Examples include:
- reaching a milestone within a specific time limit,
- only certain purchases being eligible,
- offers only being available for new users,
- or milestones needing to be completed in a specific order.
This is why it is always worth reading the offer description carefully before getting started.
What Should I Do If Something Didn't Track?
If an offer has not appeared after an unusually long time, you should first check the following:
- Was the game launched directly through Lootday?
- Had the app already been installed previously?
- Were tracking permissions enabled?
- Was a VPN or ad blocker active?
- Were all offer requirements completed?
- Could it simply be a tracking delay?
If you still have questions, you can always use the feedback feature on Lootday or contact the team directly via support@lootday.com
The more information you can provide, the easier it will be to review your case.