Disney+ | How To Fix Error Code 42

You just want to watch your favorite series, but you just get "Error Code 42"? We have a few solutions on how to fix that!

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Error Code 42 on Disney+? We can help you! © Disney

Disney+ offers a vast variety of series and movies, ranging from old TV classics like The Simpsons to new releases, like the uncountable Star Wars series. But what ever you want to watch, with the error code 42 you won't be able to do so. But don't worry! It's one of the most common Disney + errors, so there are a few easy ways to fix it.

What Causes Error Code 42?

Error code 42 is caused by connection issues. To be more specific: Your device fails to connect to the Disney+ service. Instead of “Error Code 42” popping up, it's also possible that your screen goes black, and you're only able to hear the sound or not even that. Don't panic, nothing is broken. There are two main reasons for this issue:

  1. There is a problem with the Disney+ servers
  2. There is a problem with your internet connection

How To Fix Error Code 42 On Disney+

Well, if there's an issue with the Disney+ servers, you can't do anything but wait, but you sure want to figure out if that's the case. To do so, follow this checklist:

  • Check if there's a known issue with Disney+ using Downdetector or IsItDownRightNow?
  • If both websites agree that there isn't an issue, chances are good that the problem is on your side

If the problem is because of the Disney+ servers, just do something else and check if the issue is fixed from time to time. Why not switch to another platform like Amazon Prime, with this free trial until the issue is solved?

If it isn't Disney's fault, follow these steps:

  1. Check your internet connection
  2. Are you using a VPN? Try turning it off
  3. Restart Disney+
    1. If you're watching via app, close it completely and relaunch it after a moment – make sure you have the latest version installed, if not update it
    2. If you're watching online refresh the site or better, close it and try again after a moment
  4. Try clearing cache and cookies if you're using Disney+ on a smartphone or tablet
    1. Visit the Settings App
    2. Select Apps
    3. Select Disney Plus from the list
    4. Choose Storage & Cache
    5. Select Clear Cache
  5. Try turning your device off an on again
    1. If you're using a streaming media player, disconnect it for two minutes and then plug it back in
    2. If you're watching on your PC, tablet, smartphone etc. restart the device
  6. Try to log into your Disney+ from a different device, if it works, the device you were watching on it the problem
  7. Restart your router and wait 10 seconds before turning it on again
  8. Uninstall the Disney+ app and reinstall it

Nothing of this worked and you still can't watch Disney+? Well, unfortunately you'll have to contact the Disney+ support.

You can do so via telephone:

  • 888-905-7888 (US)
  • 888-282-0520 (CANADA)
  • 020 3936 2903 (UK)
  • 1800-965-160 (AUSTRALIA)

Or you can try to solve the problem via the 24 hours Disney+ Live support, which you can find here, but hopefully something from our list could already help you!

Maybe you want to play a game in the meantime.... Jedi Survivor maybe?

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